Are returns accepted for items purchased during the Factory Seconds Event?
No. All Factory Seconds orders placed on this site are all Final—and so no returns or exchanges will be accepted.
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Shipping & Returns
What is your return policy?
Factory Seconds Event-specific Return Policy: All products marked down and offered at the Factory Seconds Event are Final sale, and as such, no returns will be accepted. This policy is in place for several reasons, one being that these specific style
Can I combine a 'Factory Seconds' order with an existing or new RTW, MTO or Custom Order?
Unfortunately not. The Logistics structure of this Sale is totally separate from our regular supply chain & so we cannot combine Regular orders with Factory Seconds Sale orders. Thanks for your understanding.
Will I receive any tracking information? How do I track my order?
We are committed to ensuring the delivery of your orders worldwide. Our dedication to providing a seamless experience drives us to collaborate exclusively with top-tier courier services. Constant efforts are invested daily to enhance our logistics op
Do you offer International Shipping on the Event?
This specific Factory Seconds Event is dedicated to North America region, and will only ship to addresses in the United States, Canada & Mexico.
Can I modify the shipping address?
Once your order has been shipped, we regret to inform you that we are unable to make any changes to the delivery address or modify other order details from our end. This limitation is imposed by the courier's policy, which restricts us as the sender
Do you ship to APO & FPO addresses?
Certainly! Please note that APO & FPO orders are shipped via USPS, keep in mind that transit times might be slightly pushed back.
Where is my order? When will my order ship?
We aim to ship all Factory Seconds Event orders within 24–48 hours. However, due to the high volume of orders expected in a short period of time, there may be occasional delays. We sincerely apologize in advance and appreciate your patience while our